Breaking $30M Barrier: Randy Roushβs Growth Strategy
In this episode of The Last2First Podcast, we sit down with Randy Roush, a seasoned turnover expert currently leading Pronto Delivery. Randy shares his extensive experience in marketing, operations, and sales, detailing his early career in advertising, his tenure at GTE and Verizon, and numerous turnaround projects. He discusses his passion for logistics and the challenges of transforming a family-owned delivery service in Texas into a leading provider in the final mile space. Randy provides insights into Pronto's footprint, business model, key verticals, and growth strategies, highlighting the importance of technology and exceptional customer service in a highly competitive industry. Tune in for an inspiring journey of taking a company from last to first and the personal motivations driving Randy's leadership. 03:07 Introduction and Guest Welcome 03:36 Overview of Pronto Delivery 05:08 Randy Roush's Career Beginnings 06:42 International Ventures and Yellow Pages 13:26 Turnaround Stories and Data Centers 17:24 Private Equity and Horticulture 22:25 Joining Pronto Delivery 26:19 Growth and Expansion Strategies 31:02 Current Business Focus and Challenges 33:10 Navigating Customer Requirements 34:20 Balancing Core Business and New Opportunities 37:04 Defining ROI and Customer Lifetime Value 40:04 Customer Service and Relationship Management 46:29 Growth Strategies and Technological Integration 52:52 Challenges and Risk Management 55:42 Personal Reflections and Motivations π Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And donβt forget to follow Randy and his team at Pronto Delivery on social media for more inspiration and updates!ππ https://www.linkedin.com/company/prontodcl/posts/?feedView=all https://www.pronto-delivery.com/ ----------------------------------------------------------------------------------------------------------------------- π² Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: facebook.com/last2firstpodcast LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ π Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. π #Las2First #PodcastLaunch #Dropoff #LeadershipJourney #businessgrowth ---------------------------------------------------------------------------------------------------------------- Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ [email protected] +1-888-376-7633 Dispatch Science https://www.dispatchscience.com/ [email protected] +1-β844 558 2011 Don't forget to follow them too! ππ